Troubleshooting

Try each solution below to see if it solves your problem. If the noise is still there after you've tried these solutions, contact us so that we can help you solve the problem.

1. Tighten the pedals

Tighten the pedals well using a 15mm wrench.

Important! Using the bike with loose pedals will eventually damage the pedal arm threads. If the pedals ever come loose, you should immediately stop using the bike and apply Blue Loctite to the pedal threads. See the section "Using Threadlocker on the Pedal Threads" in the users manual for details. You can view the users manual here.

2. Tighten the nuts that attach the legs

Each leg has two nuts that attach it to the bike. You can use a 13mm wrench to tighten these nuts.

This can happen if the pedals were not properly tightened when the bike was first assembled.

If this happens you should immediately stop using the bike and apply Blue Loctite to the pedal threads. See the section "Using Threadlocker on the Pedal Threads" in the users manual for details. You can view the users manual here. You can get Blue Loctite at any hardware store or on Amazon.

Using the bike with loose pedals will eventually damage the pedal arm threads. If caught early, applying Blue Loctite to the threads of the pedal will solve the problem.

If the threads are too damaged, the pedal will come loose or even fall out. In this case you will need to contact us about replacing the pedal arm. If the bike is under warranty we will replace the first pedal arm for free. Using Blue Loctite will prevent this from ever happening again.

Important! Once the pedal arm has been replaced, you will need to apply Blue Loctite to the threads of both pedals. You can get Blue Loctite at any hardware store or on Amazon. See the section "Using Threadlocker on the Pedal Threads" in the users manual for details. You can view the users manual here.

1. Are you installing the correct pedal into the correct pedal arm?

The first thing to keep in mind is that there is a left pedal and a right pedal. They are different from each other.

  • The left pedal is marked with an L.
  • and the right pedal is marked with an R.
  • The marking is on the end of the pedal shaft.

The pedal arms are also marked.

Make sure you install the left pedal into the left pedal arm and the right pedal into the right pedal arm.

2. Are you screwing in the pedals correctly?
  • To screw the pedals in, you need to hold the shaft. The pedal spins on the shaft.
  • The right pedal screws in clockwise
  • The left pedal screws in counter-clockwise. See page 3 of the Users Manual for details. You can view the users manual here.

If you are still having problems, contact us for assistance.